Low Income Home Energy Assistance Program (LIHEAP) Specialist

The Urban League of Metropolitan St. Louis, the leading champion of empowerment and opportunity, is seeking a dedicated and motivated administrative professional with a passion for serving others to join our Low Income Home Energy Assistance Program (LIHEAP) team as a LIHEAP Specialist.

Major responsibilities include:

• Conduct client intake, assessments, and provide exceptional customer service
• Collect and verify required documentation to determine household eligibility for LIHEAP assistance and other funding sources.
• Ensure accurate and timely data entry in compliance with program guidelines.
• Handle routine administrative tasks, including mailing, printing, scanning, copying, and faxing transmittals daily.
• Maintain organized client files and documentation in accordance with state and agency standards.
• Prepare and generate reports according to established deadlines.
• Provide call center support.
• Participate in outreach initiatives and represent the agency at community events.
• Maintain detailed logs and client records per state and internal procedures.

The ideal candidate will have:

• A high school diploma and college course work in social services or related human service field are desirable, an associate's degree is preferred.
• A minimum of 3 years of experience in customer service and administrative support
• The ability to handle sensitive and confidential information with discretion and professionalism.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Proficient in Microsoft Office Suite, advanced computer skills preferred.
• Commitment to delivering outstanding customer service.
• Successfully complete a comprehensive background screening process.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, national origin, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other status protected by law.

Current Openings for LIHEAP/LIHWAP Specialist Jobs at Urban League of Metropolitan St. Louis