LIHEAP/LIHWAP Specialist

The Urban League of Metropolitan St. Louis, the leading champion of empowerment and opportunity, is seeking a highly motivated individual with a passion for helping others to join our Low Income Home Energy Assistance Program (LIHEAP/LIWAP)/ Low Income Household Water Assistance Program (LIHWAP) team as a LIHEAP/LIWAP Specialist.

Major responsibilities include:

• Provide intake, assessments, and customer service for all LIHEAP/LIWAP clients
• Gather information and documentation required to determine client household eligibility for LIHEAP/LIWAP assistance and non-governmental funding sources.
• Perform processes with accuracy and adherence to program regulations.
• Data entry into an established database.
• Mail, print, copy, scan and fax LIHEAP/LIWAP transmittals on a daily basis.
• Maintain organized filing system of client files and other necessary documentation
• Prepare and generate reports according to established deadlines.
• Provide courteous and friendly customer service.
• Provide call center support.
• Assist in program outreach efforts and represents the agency at community events.
• Establish and maintain LIHEAP/LIHWAP client files per state guidelines and internal procedures.
• Maintain proper logs of participants' services.

The ideal candidate will have:

• A high school diploma and college course work in social services or related human service field are desirable, an associate's degree is preferred.
• A minimum of 3 years of experience in customer service and administrative support
• The ability to demonstrate tact and discretion in preparing, disclosing, and handling information of a confidential and sensitive nature
• The ability to prioritize competing projects with excellent organizational skills and attention to detail
• Deliver excellent customer service
• Advanced proficiency in Microsoft Office Suite
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Pass a criminal background check.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, national origin, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other status protected by law.

Current Openings for LIHEAP/LIHWAP Specialist Jobs at Urban League of Metropolitan St. Louis