Technology Support Specialist

The Urban League of Metropolitan St. Louis, the leading champion of empowerment and opportunity for African Americans and others throughout the region in securing economic self-reliance, social equality, and civil rights, is seeking a highly motivated individual with a passion as a Technology Support Specialist.

Responsibilities:

• Monitor the day-to-day operations of the Agency' computers and network by monitoring system performance, configuration, maintenance, and repair.
• Responsible for analyzing, troubleshooting, and evaluating technology issues.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Train staff in how to use the new software and hardware developed and/or acquired.
• Ensure the proper function of the Agency's technology (e.g. desktops, laptops, printers, SMART Boards, projectors, etc.)
• Troubleshoot any problems related to various Local Area Networks (LAN)
• Maintain the physical environment for all network infrastructure (power, climate, and safety)
• Troubleshoot network user and computer account issues.
• Ensure the availability of spare parts for troubleshooting and repair.
• Consult with third party technical support to resolve hardware, software, and warranty issues.
• Install approved software as requested in accordance with technology policies.
• Performs troubleshooting of staff support tickets to include documenting the issue, investigation of cause, troubleshooting, and steps taken to resolve the issue.
• Stays current with technological developments in systems administration technology and recommends ways for Agency to take advantage of new technology.
• Maintains records of data communication transactions, problems, and remedial action is taken and installation activities.
• Inspects equipment and reads order sheets to prepare for delivery to users.
• Maintains inventory of all computer hardware, software, and peripheral equipment.
• Perform other appropriate duties as assigned.

Qualifications:

• Bachelor's degree in computer science or information technology preferred.
• Experience monitoring and installing data communication equipment and software.
• Must be able to travel between sites.
• Good verbal and written communication skills

Knowledge and experience:

• Windows 10/11 support and Troubleshooting
• Microsoft Office Application 2016+ support and Troubleshooting
• Office 365 familiarity
• Basic Computer Network Troubleshooting
• Network Printer Configurations and Troubleshooting
• Microsoft Exchange mailbox management
• Active Directory user management
• Familiarity the Conference room technology: Crestron, Barco, Microsoft Teams Room
• Experience in Non-Profit Line of Business specific applications

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, national origin, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other status protected by law.

Current Openings for Technology Support Specialist Jobs at Urban League of Metropolitan St. Louis